At Buzzflee (“Company”, “we”, “our”, or “us”), accessible at https://buzzflee.com, we strive to deliver transparent and efficient digital marketing and promotional services. Because our services involve immediate resource allocation and real-time ad spend, this Refund & Cancellation Policy outlines the specific conditions under which refunds, partial refunds, or account credits may be issued.
By placing an order or activating a campaign on Buzzflee, you agree to the terms outlined below.
1. General Refund Principle
Digital & Perishable Goods: Due to the nature of digital advertising, real-time media buying, and automated campaign execution, full refunds are not automatically granted once a campaign has been launched.
Unspent Budget Guarantee: If a campaign is paused or canceled after launch, only the remaining, unspent portion of your ad budget (Unspent Balance) may be eligible for a partial refund or account credit, subject to the conditions in Section 2.
Spent Funds: Any funds that have already been allocated, spent, or consumed on ad impressions, views, clicks, or system processing are strictly non-refundable.
2. Specific Conditions for Eligibility
To prevent abuse, refunds or credits are evaluated on a case-by-case basis and are granted only under the following strict conditions:
A. Full Refund Eligibility (100%)
A full refund to the original payment method will be issued only if:
- You request a cancellation before the campaign status changes to "Active" or "Processing" in our systems.
- A technical error on Buzzflee’s platform prevents your campaign from starting or launching within 72 hours of payment, and our support team cannot resolve the issue.
B. Partial Refund Eligibility (Unspent Portion Only)
A partial refund (calculated as Total Paid Amount minus Spent Ad Budget and Processing Fees) may be considered only if:
- You request a campaign pause/cancellation while the campaign is active, AND the provided URL complies fully with our terms.
- The campaign cannot be completed due to a permanent technical issue on our end or an unexpected limitation on third-party ad networks.
3. Non-Eligible Scenarios (No Refunds Allowed)
No refunds, partial refunds, or chargeback approvals will be granted in any of the following circumstances:
Change of Mind: You change your mind or decide you no longer want the promotion after the campaign has already started delivering results.
Incorrect or Invalid Information: You submitted an incorrect, broken, private, age-restricted, or removed URL/video link at checkout.
Third-Party Platform Actions: Your content, channel, or account is suspended, terminated, age-gated, or restricted by third-party platforms (e.g., YouTube, Google) due to violations of their respective Community Guidelines or Terms of Service.
Unrealistic Performance Expectations: Projections, estimates, and forecasts displayed on Buzzflee are non-binding estimates. Variations in engagement rates, retention, or audience response do not constitute grounds for a refund.
Violation of Buzzflee Policies: Your campaign promotes prohibited content (e.g., adult material, hate speech, illegal products, copyright infringement). Such campaigns will be terminated immediately without a refund.
4. Cancellation & Refund Request Process
To request a cancellation or partial refund of your unspent balance:
- Submit a formal request to our support team at [email protected] with your Order ID, registered email, and campaign URL.
- Our billing and ad operations team will audit the campaign to verify the exact amount of spent vs. unspent budget.
- If approved, approved refunds will be processed within 5–10 business days back to the original payment method or issued as internal Buzzflee platform credit (at your choice).
5. Disputes and Chargebacks
Initiating an unauthorized or fraudulent chargeback with your bank or credit card processor without contacting support first violates these terms. In the event of an unjustified chargeback:
- Your Buzzflee account will be permanently banned.
- Your associated URLs and social media handles will be permanently blacklisted from all future campaigns across our networks.
- We reserve the right to submit complete campaign execution logs, delivery proofs, and IP audit trails to payment processors to dispute the chargeback.
6. Contact Us
If you have questions regarding this policy or need help with a campaign issue, please contact us: